Category: NLP News

Even the best of sales teams can make mistakes, miss leads, or fail to communicate in a timely fashion. This leads to missed opportunities, delayed replies, inefficient follow-ups, incomplete replies, and other problems. And any of these issues could lead to customer dissatisfaction and a decrease in vehicle sales. Instead, standardize them all on a single platform that can be used and updated across divisions. This will not only reduce maintenance costs, but also generate significant value by collecting a wider Conversational AI Key Differentiator swath of organizational data in one place. Such a system can apply analysis to that…

By augmenting human intelligence, an AI Customer Service bot helps your organization nurture and satisfy customers who then purchase more, remain loyal, and tell the world how they value you. Zowie plugs into all ecommerce and marketing platforms, letting you talk to customers when they want, and how they want. The reality is likely to be far less dramatic, but AI can be engaged in many forms within customer service. There is no “best” way to implement AI; instead there are different approaches to be considered. Should customer service professionals in 2020 be afraid of losing their jobs to AI?…