Category: AI Chatbots

First, these solution providers usually get tons of requests from different companies, so they might not be as quick to respond to your requests. The WhatsApp Business solution provider acts as a kind of API hub, enabling brands to get started on the WhatsApp Business API very quickly. The solutions provider completely covers the infrastructural requirements. Every conversation counts regardless who started it initially. Then, select “WhatsApp” and follow the onboarding steps. You will need to choose either your existing WhatsApp account or create a new one. You’ll need to contact the partner’s representative and apply for access to WhatsApp…

At times when issues get complicated, an intelligent support system will have a certain capability to direct customers towards parallel support channels. AI bots have the ability to understand the flow of chat conversations and suggest common or predetermined responses to agents when chatting with customers. This helps speed up resolutions and standardize customer experience as bots can present responses based on FAQs or an existing knowledge base without requiring agents to dig up the information themselves. This article intends to provide business leaders in the customer service space with an idea of what they can currently expect from AI…